Ready-made item
Returns within 14 days. The item must be in its original condition and packaging.
Custom item
Custom items cannot be returned and are made with 100% prepayment.
In case of a fault or defect
Message us and attach photos/video. A confirmed defect will be fixed and resent at our expense.
Returns and exchange process
GIFTENSHOP
01
Get in touch
Call us or message us on Telegram
02
Attach materials
Photos of the item, the packaging and the order number
03
Get a decision
Return, exchange or remake
04
Dispatch
Our manager will give you the instructions
Returning a standard item is at the customer’s expense under the public offer.
